Klaus Valeur Leffers, CEO

Valeur Customer Service is an independent organization established by the family-owned parent company, Valeur, which was founded in 1992 by Karin Valeur.

In 2011, Karin Valeur initiated a generational change with sales- and marketing manager Klaus Valeur Leffers. This change has contributed to the preservation of Valeur’s strong position on the market and has secured the future growth of the company.

Valeur Customer Service has remained a conservative business approach where the cornerstone is a solid and healthy economy. This is illustrated by our many AAA ratings. 

Malene Hoffskov Bandholtz Madsen, COO

Malene Bandholtz is responsible for the day-to-day operations of customer service solutions, finance, and personnel.

In addition, she contributes to Valeur CS’s ongoing business development, both in terms of next-level customer service and the technology behind it.

Malene joined the company in 2021 and quickly advanced as she took on more and more key responsibilities.

With an educational and professional background in marketing and sales, Malene brings a strategic approach to her work.

She understands customer needs and delivers tailored solutions that support business objectives.

Malene focuses on developing strong partnerships through continuous optimization and the implementation of innovative solutions.

As a certified Gorgias Service Partner, she can fine-tune clients’ helpdesks to achieve the perfect balance between automation and personal service.

Michael Ejby has an expertise in strategic and digital business development through an active role in working with Board of Directors. Michael was previously the Senior Vice President of Salling Group, making him responsible for business development and e-Commerce.

Michael was also a partner in Qvarts, a management consultancy agency, and Market Director at JYSK. He is both chairman as well as member of several Board of Directors. 

Michael is to support the constant growth of Valeur in terms of international customer service, e-Commerce and canvas sales. 

Chairman of Board of Directors since 1st of October 2020. 

Frederik Schou Løvendal works as the Head of New Markets at Coloplast, where he is responsible for a region consisting of 18 countries in Asia and Eastern Europe. Frederik has previously worked as a Senior Director at WSA, the world’s third-largest hearing aid company with approximately 12,000 employees. In his role at WSA, Frederik was responsible for the development and execution of the company’s customer service strategy in over 40 countries. Frederik has also worked as a management consultant at Implement Consulting Group, where he primarily led commercial transformations for global B2B companies.

Member of Board of Directors since 5th of July 2023. 

Rikke Røjgaard is a partner and COO at Valeur. She made the transition to become a part of Valeur from her previous occupation as a Head of Sales at Bisnode/NN Markedsdata. Rikke has ever since strengthened Valuer’s constant client dialogue and improved the company’s know-how. 

As a COO at Valeur, it is Rikke’s goal to make Valeur Denmark’s best provider of telemarketing, customer service and e-Commerce through several years of experience, professionalism and commitment. 

It is Rikke’s and the rest of the team’s ambition to make sure that clients think of Valeur, when they need to choose an external partner in regards to our core competencies. 

Member of Board of Directors since 1st of October 2018.  

Klaus Valeur Leffers is the CEO and partner at Valeur. He has been a part of Valeur since 2011 and made the transition from Sales & Marketing Manger to CEO in 2016. 

Valeur has in the last 28 years created value for clients in different business areas. Valeur Customer Service is also a part of Valeur. At our Customer Service department, we take care of our clients customer service across boarders, languages and platforms. We strive to service your customers with a professional and personal service. 

Member of Board of Directors since 30th of November 2016.